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Director, Quality & Improvement - Head Office

Director, Quality & Improvement
Home Care
Head Office
Richmond Hill, ON
Thursday, Mar 27, 2014
Sunday, Apr 27, 2014
The incumbent will work collaboratively with other team members to: a) ensure implementation of proactive strategies to prevent or minimize adverse events; b) enhance Preferred Health Care Services’ (PHCS) position as a respected, quality provider of education, staffing and home care provider in Ontario; and, c) achieve continuous quality outcomes in all programs delivered at our client’s sites d) research, develop and recommend appropriate and measurable key performance indicators that are meaningful to all stakeholders e) drive key projects to successful implementation
As a valued member of the team, the Director, Quality and Improvement is accountable and demonstrates a commitment to providing safe and outstanding care to clients in accordance with organization’s vision and mission and will work closely with front line to ensure our care exceeds our client’s expectation.  The Director, Quality and Improvement will report to the President of Preferred Health Care Services.
RESPONSIBILITIES (But not limited to):
  • Promotes continuous quality improvement approach in all activities of the organization to both internal and external stakeholders.
  • Upholds and models the organization’s core values, Mission and Vision.
  • Develops and implement all necessary quality strategies, risk management and     measurement tools at PHCS with a focus on home care services in the community
      Duties associated with this include but are not limited to the following:
  1. Tracking and trending of monthly results, and identification of risk areas from these results, with regular report back to divisions on challenges and improvements.
  2. Leading the development of strategies for management of identified risks in conjunction with the team.
  3. “Benchmarking” externally with other established home care providers in order to share “best practice” and note areas for improvement.
  4. Development of specific goals and objectives for PHCS  based on submitted data and evaluation of projects and programs for recommendation to the team
  • Tracks quality improvement and risk reviews across all entities of the organization for trending, status of implementation and sharing of successes.  This includes improvement projects that have been developed based on the responses to the annual satisfaction surveys, recommendations from Accreditation Canada surveys, risks and improvements identified by stakeholders to include but not limited to the Ontario Homecare Association, CCAC,   and Ministry of Health (LTC).
  • Assists with the corporate accreditation process to ensure that actions in response to Accreditation Canada recommendations are implemented and sustained in keeping with commitments made, the momentum of meeting accreditation goals and objectives are maintained and the divisions continue to prepare for the next round of accreditation surveys. 
  • Analyzes, tracks and trends all quality and risk data collected across all business lines, ensuring follow-up and initial development of strategies for management of identified risks and review during Quality Committee.
  • Conducts annual employee and client satisfaction surveys and implement quality improvement initiatives to drive higher scores.
  • Works closely with Client Care Managers and Personal Support Workers (PSW) in the field to ensure PHCS delivers high quality of care and outcomes.
  • Ensures continuous quality improvement in all aspects of operations and across all entities of the organization.
  • Leads the organization in planned testing of emergency preparedness strategies and make recommendations for improvement based on outcomes. Ensures quarterly testing and documentation processes are in place.
  • Participates in external relevant CCAC committees.
  • Chairs Quality Committee.
  • Other duties as assigned.
  • Strong project management and organizational skills, ability to prioritize and meet deadlines, lead projects and drive quality initiatives.
  • In depth knowledge of the home care sector in Ontario and CCAC.
  • Ability to drive quality initiatives and lead projects.
  • Proficient in the use of Micro Soft Office, Outlook and Goldcare.
  • Must have effective verbal and written English communication skills.
  • A Registered Nurse, Physiotherapist or Occupational Therapist with additional training in quality and risk management.
  • Lean/six sigma certification or working towards certification.
  • Demonstrated experience in leading accreditation and a risk management program within a healthcare organization.


  • Competitive Compensation, Benefits and RRSP Programs
  • Professional Development through innovative Educational Opportunities
  • Tuition Assistance Reimbursement
  • Employee Recognition and Discount Programs
  • Employee Referral Bonus
  • A dynamic and supportive working environment
Interested applicants are encouraged to apply directly to:
Tracy Jones, President
170 Red Maple Road
Richmond Hill, ON L4B 4T8
Fax: (905) 771-2763
Please use only one (1) method when applying for position.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, wherever appropriate, support will be provided in the recruitment process and accommodations for disabilities will be provided on request.
We thank all applicants for their interest, however, only those candidates chosen for interviews will be contacted.
Deadline to Apply: Apr 27, 2014

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